Dynamics 365 Artificial Intelligence

Empower people across your organisation to discover predictive insights, take informed actions, and improve customer experiences leveraging the power of AI. The latest AI-enabled applications in Dynamics 365 include the customer-centric side of the business, specifically Customer Service, Sales and Marketing Insights. In this blog, we focus on the AI enhancement designed for the Dynamics 365 Market Insights application.

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Offers
Offer SKU
7779a4ba-bd21-457c-8b3f-b3baa74fc99c
AI Builder empowers creation and consumption of insights to improve business processes. Each license offers 1M service credits per month.
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1 Month Free
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Microsoft Dynamics 365 Artificial Intelligence
Dynamics 365 AI—Business Intelligence Insights | Microsoft Dynamics 365

 

Enable the people closest to business challenges to resolve them using intelligent apps.

Help everyone shine with the power of AI

Enable everyone, across every team, to make better and more impactful decisions by converting your data into insights with the intelligence of Microsoft AI. Whether your focus is on accelerating a single process or disrupting your entire industry, get there by making AI accessible and useful throughout your business. With Dynamics 365, every group has the freedom to solve problems and make decisions on their own with the help of intelligent tools.

Get in-depth insights

Make each touchpoint more relevant and responsive with proactive, data-driven insights into customer needs and behaviours.

Remove business silos

Gain a deeper understanding of your customers and organisation by unifying relationships, processes, and data across apps.

Respond with greater agility

Adapt to market conditions and changing customer needs with easily adjustable AI functionality.

Transform on your terms

Help your teams simplify AI adoption with intuitive interfaces, detailed guidance, and apps that integrate seamlessly.

Explore Dynamics 365 AI offerings

Enrich customer experiences with out-of-the-box insights applications

Enhance core business processes with AI functionality


Sales Insights Add-in for Dynamics 365 Sales

Increase sales and improve decision making with AI-powered insights fueled by customer data.

Dynamics 365 Sales capabilities

Activate digital selling and sales acceleration by connecting people and processes.

Capabilities

Meet buyers where they are

  • Know the exact customer to engage
  • Complete the next best activity
  • Communicate more effectively with AI-powered sales insights
  • Connect across channels
  • Meet and collaborate virtually
  • Gather and act on customer feedback

    Know the exact customer to engage

Shorten the sales cycle by using a single workspace—powered by AI—that has everything sellers need to engage the right customer, stay focused, and maximise productivity.

 

Complete the next best activity

 

Communicate more effectively with AI-powered sales insights

 

Connect across channels

 

Meet and collaborate virtually

 

Gather and act on customer feedback

Build relationships

  • Get insights from LinkedIn Sales Navigator
  • Find new buyers
  • Keep track of buyers
  • Get a unified view of interactions
  • Identify customers who need attention
  • Know how to engage customers

Get insights from LinkedIn Sales Navigator

Within a unified experience from Dynamics 365, view contextual LinkedIn profiles and insights as part of account, contact, lead, and opportunities records.

Learn more 

 

Find new buyers

 

Keep track of buyers

 

Get a unified view of interactions

 

Identify customers who need attention

 

Know how to engage customers

Collaborate seamlessly

  • Gain visibility into the right data
  • Communicate in context
  • Manage the pipeline in a single workspace

    Gain visibility into the right data

Access customer data and insights in Microsoft Teams to collaborate productively within the sales team.

 

Communicate in context

 

Manage the pipeline in a single workspace

Boost seller productivity

  • Minimise routine tasks
  • Automate sales and marketing processes
  • Work seamlessly using everyday apps

    Minimise routine tasks

Get suggestions to automatically create new records such as contacts, meetings, and tasks.

 

Automate sales and marketing processes

 

Work seamlessly using everyday apps

Keep selling on the go

  • Juggle tasks with ease
  • See daily priorities at a glance
  • Prepare for meetings
  • Skip manual data entry

Juggle tasks with ease

Stay on top of tasks from anywhere with a mobile-first interface that includes push notifications and robust search, and quickly create or update records in mobile-optimised forms.

Download from the Apple App Store Download from the Google Play Store 

 

See daily priorities at a glance

 

Prepare for meetings

 

Skip manual data entry

Adapt to rapid changes

  • Streamline forecasting
  • Increase forecast accuracy
  • Gain real-time visibility into sales performance
  • Tailor processes based on best practices
  • Adapt AI for your unique needs
  • Quickly create custom applications

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Streamline forecasting

Gain visibility and control over revenue with a flexible forecasting solution that reveals risks and opportunities.

 

Customer Service Insights Add-in for Dynamics 365 Customer Service

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

Dynamics 365 Customer Service capabilities

Discover the end-to-end solution that delivers consistent, connected support across all channels.

Watch an overview 

Capabilities

Provide self-service support

  • Activate virtual agents for modern self-service solutions
  • Give customers direct access to your knowledge base
  • Share knowledge through community portals

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Quickly address and resolve issues using AI-powered virtual agents, freeing agents to handle more complex matters.

 

 

Personalise customer service engagements

  • Get a 360-degree view of your customer
  • Interact with customers on their preferred channel
  • Anticipate customer needs

Give agents a holistic view of the customer’s profile and their previous interactions with your support team.

 

 

Empower teams with tools for increased productivity

  • Help agents get answers faster
  • Easily switch between open cases or tasks
  • Engage experts faster
  • Analyse and act on customer feedback
  • Unify knowledge sources for a streamlined search experience

AI-powered suggestions use real-time context cues to recommend similar knowledge articles or cases. Agents can reference those resources to resolve customers’ issues quickly.

 

 

 

 

Optimise service with actionable insights

  • Analyse comprehensive support insights
  • Adapt quickly to real-time customer sentiment
  • Track success against key performance indicators
  • Enhance your knowledge base with knowledge search insights

Built-in AI detects emerging trends and automation opportunities across support topics, agents, engagement channels, and knowledge management to enhance support delivery.

 

 

 

Deliver proactive service with IoT

  • Proactively fix device issues
  • Enhance support with integrated IoT alerts
  • Monitor device health index

 

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